Data retention policy
Customer’s data is stored for the duration of his or her contract with Shortcut.
Data archiving and removal policy
We do incremental, encrypted backups of the DynamoDB datastore every 10 minutes to Amazon S3 which is designed to offer 99.999999999% durability for the data in the event of a problem or catastrophic failure of DynamoDB.
We provide the option for customers to delete data after their subscription ends. This request must be made by the customer, and upon additional verification, Clubhouse will hard delete all information from currently-running production systems within one month of the deletion request.
Data storage policy
Live Shortcut data is stored encrypted on AWS in DynamoDB, and access is limited to machines that need read and write access to the data.
Data center location(s)
United States
Data hosting details
Cloud Hosted
App/service has sub-processors
yes
Guidelines for sub-processors